1. If your order has not executed:
- Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
- If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
2. If you cannot cancel the order, or coins weren’t credited in your account etc, please reopen the ticket and attached:
- The order screenshot;
- Exception or error screenshot;
Here is the link to create a new ticket:
We will try best to solve it as soon as possible. By the way, priority would be low if tickets lack above screenshots.