There could be different reasons. Firstly, those using international passports or holding national identification (ID) cards for China, Korea, Indonesia, Vietnam, and Philippines are eligible to undergo the KYC on-boarding process on Kryptono Exchange.
Secondly, users must fill in their country of citizenship so that our system can automatically define if they may fall under any restricted area.
In such cases, we would like you to review your KYC application as we could have new rules applied.
Please feel free to re-submit your KYC application with sufficient documentation, and get ready to participate in any IEOs launched on XPAD.