If your KYC application is rejected, it might be due to these following reasons:
1. Your documents do not match.
2. Your passport is not valid at the moment you submitted your KYC application.
3. Your passport is not legible and/or it appeared to be modified by a photo editing software.
4. Your selfie is unclear and blurry.
5. Your note does not contain the correct information.
Please resubmit your application again and make sure you carefully follow our Verification Document Guidelines in order to have your application successfully approved next time. Please also note that Kryptono has sole discretion whether to approve or reject any application.